Refund Policy

Looking for the Reel Refund? We also run a separate program where you can earn back up to 100% of your purchase by posting a reel of LidPulse on TikTok or Instagram. See Reel Refund terms →

14-Day Refund Guarantee

If you are not satisfied with LidPulse for any reason, you may request a full refund within 14 days of your purchase date. No questions asked.

Note: this standard refund and the Reel Refund program cannot be combined — choose one or the other.

To request a refund, email us at [email protected] with the subject line "Refund Request" and include the email address used for your purchase. We will process your refund promptly.

How Refunds Are Processed

Refunds are issued back to your original payment method via Paddle, our payment processor. Processing typically takes 5–10 business days depending on your bank. Once a refund is issued, your license key will be deactivated.

EU / EEA Statutory Rights

If you are located in the European Union or European Economic Area, you have a statutory right of withdrawal of 14 days from the date of purchase. These statutory rights are not limited by this policy.

Contact

Questions about refunds? Email us at [email protected] — we respond within 24 hours.